Privacy notice

Who handles your information

Lara Al-Barazi is developing and operating the MANZILI Estates website and enquiry service. MANZILI connects people interested in Syrian property with owners, authorised representatives and suitable local partners as those relationships develop.

For privacy questions, corrections, deletion requests or marketing objections, email sales@manziliestates.com. A later company or separately contracted professional will be identified before becoming responsible for a service or receiving information.

What you share

An enquiry may include your name, preferred contact details and language, country and time zone, areas, budget range, timing, property type and the requirements you choose to describe. Owner enquiries may include your relationship to a property and whether you prefer a private conversation.

You choose which representative designs and saved viewing questions to include. Private family notes are not attached automatically. Please leave passports, bank statements and medical information out of initial enquiries. Any later identity or transaction checks will have a separate explanation and secure process.

The host and service providers also handle technical information needed to deliver and protect the service, such as IP addresses, browser details, request times and security records.

Why we use it

We use enquiry information to respond to your request, understand your requirements and discuss an appropriate next step. Where applicable, the basis is taking steps at your request before a contract, or legitimate interests in answering relevant enquiries and organising business relationships. Agreeing to be contacted about your enquiry does not subscribe you to general marketing.

Optional property updates use the separate choice you make, with an easy way to withdraw or object. We use proportionate technical records to secure and maintain the website. Specific legal duties, agreed services or disputes may require additional records and an appropriate lawful basis.

Property introductions are reviewed by people. The website does not make automated decisions about your eligibility to buy or rent a home.

Where enquiries go

A submitted website enquiry is saved in a private Netlify inbox before a notification copy is placed in sales@manziliestates.com through Google Workspace. If the notification fails, the original enquiry remains available for review. Saving your enquiry does not reserve a home or an appointment.

Love Yours Media (LYM) supports Lara with marketing, website systems and enquiry organisation. Access should be limited to authorised people working under the relevant instructions and agreements. Suppliers provide hosting, email, security and related services. We identify any additional CRM or material new use before it is introduced.

Before sharing your contact details with a property owner, broker or another professional for an introduction, we explain the recipient and purpose and obtain the appropriate agreement or other lawful basis. Those independent parties may have their own privacy responsibilities.

Calls and Meta enquiries

If you choose an online call, Cal.com and Google Calendar/Google Meet handle the details needed to arrange it, including your name, invitation email, chosen time and time zone. Calls are available only when Lara opens her schedule. A calendar invitation and confirmed meeting link establish the appointment; visiting a booking page does not.

If a Facebook or Instagram instant form is offered, its short notice will explain the enquiry purpose, contact channels and link to this notice. Meta supplies the information you submit and related form references through its authorised tools. Follow-up must stay within the stated purpose. Optional ongoing marketing remains separate. Lead information is not sold.

Drafts, maps and optional measurement

Planning and drafts. Brief answers, saved questions, family notes, an enquiry receipt and its short-lived call reference may remain in your browser tab. Tab restoration can restore that session. Confirmed form drafts are cleared; your saved design references remain. A folio’s optional remember setting keeps public design identifiers for up to 30 days, not private family notes. You can clear site storage in your browser.

Maps. OpenStreetMap embeds can connect to the map provider as they load and disclose technical information such as your IP address. Google Maps and social links open their respective services when followed. Those providers have their own notices.

Analytics and advertising. Google Analytics and Meta Pixel/Conversions API remain off until the relevant optional choice. Analytics and advertising have separate controls, available through Privacy choices. The preference lasts up to 180 days. A recognised browser privacy signal keeps advertising measurement off.

With permission, we use clean public-page paths, bounded campaign labels and confirmed enquiry or call-booking events. Campaign labels may be remembered in the tab for up to 30 minutes. Form answers, names, contact details and private notes are excluded from those measurement events. Meta may use browser/ad identifiers, IP address and browser information. A completed enquiry uses one shared browser/server event reference. A call is measured separately only after its booking is verified; page visits and preview confirmations do not count.

Google Analytics user/event-level retention is set to two months without resetting the user-data period on new activity. Google signals, user-provided data collection, granular location/device collection, ads personalisation and enhanced automatic measurement are off. Google first-party analytics cookies are limited by our configuration to the remaining choice period. Meta identifiers such as _fbp and _fbc normally last up to 90 days.

Withdrawal stops the optional website code and clears its first-party identifiers, while preserving your planning notes. Previously received provider data follows that provider’s retention and rights processes. See Google, Meta and OpenStreetMap Foundation.

When you open the booking calendar with advertising measurement enabled, we temporarily retain the permitted browser/ad identifiers and network metadata to match a signed booking confirmation. This context is valid for 30 minutes and is removed on confirmation, cancellation or withdrawal detected by the open page; expired contexts are cleared on later calendar-opening activity.

Working across countries

Lara expects to work between Syria, the UAE and the UK. Approved providers may process information in their operating locations. We assess access, security and any disclosure to a separate overseas organisation before enabling it.

Where restricted-transfer rules apply, an appropriate legal mechanism and assessment are required. Lara’s own travel and access are assessed separately from disclosure to an independent broker or contractor. General agreement to this notice is not blanket consent to otherwise unlawful transfers. You can ask the privacy contact about the recipients and safeguards relevant to your enquiry.

How long we keep it

New enquiries are marked for review 12 months after receipt. Information no longer needed for an active conversation, agreed service, legal duty or justified claim should then be deleted. This is a review point rather than a promise that every supplier copy disappears automatically. Inbox copies and working exports belong in the same review process.

Optional marketing records are reviewed after 24 months without meaningful engagement, or sooner if you withdraw or object. A minimal suppression record may be kept to honour an opt-out. Contract, accounting, identity-check and dispute records follow the specific applicable duty or justified period. Supplier logs and backups have provider-specific periods and controlled access.

Your choices and requests

Depending on the law that applies, you can request access, correction, deletion, restriction or a portable copy, and object to certain uses including direct marketing. You can withdraw consent without affecting earlier lawful processing.

Email Sales with your request. We verify identity proportionately and respond within the applicable deadline, normally one month where UK GDPR applies, explaining any permitted extension or exception. You may complain directly to the relevant regulator, including the UK Information Commissioner’s Office where applicable.

Security and changes

We use restricted access, authorised supplier arrangements and proportionate security controls. Contact Sales if you suspect misuse. We date changes to this notice and explain material new uses before they begin where required. Updated wording does not retrospectively authorise incompatible use of information.